Our Commitment, Clearly Stated

1. Privacy Policy

Effective Date: [Insert Date]

At Sely, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect:

  • Name, email, shipping and billing addresses.
  • Payment information (processed securely by our payment processor).
  • Order history and preferences.
  • Website usage data (e.g., cookies, analytics).

How We Use Your Information:

  • To process and fulfill orders.
  • To communicate about your orders, promotions, or updates.
  • To improve our website, products, and services.
  • To comply with legal obligations.

Sharing Your Information:

We do not sell or share your personal information with third parties, except as needed to process orders (e.g., shipping carriers, payment processors).

Your Rights:

  • Access and update your personal information through your account.
  • Opt out of marketing emails at any time.

Security:

We use industry-standard measures to protect your data, but no system is completely secure.

Contact Us:

If you have questions about your privacy or data, email us at sales@selystyle.com.

2. Terms & Conditions

Effective Date: [Insert Date]

By using this website and making purchases, you agree to the following terms:

Purchases:

  • All orders are subject to product availability.
  • Prices, promotions, and product descriptions may change without notice.

Payment:

  • Payments are processed securely through our payment providers.
  • You are responsible for ensuring your payment information is accurate.

Intellectual Property:

  • All content, images, logos, and designs on this site are property of Sely.
  • Reproduction or distribution without permission is prohibited.

Limitation of Liability:

  • Sely is not liable for indirect, incidental, or consequential damages.
  • We make reasonable efforts to ensure product accuracy, but errors may occur.

3. Shipping Methods & Times:

  • Standard: 3–7 business days.
  • Expedited: 2–3 business days.
  • Delivery times may vary due to carrier delays or high demand.

Shipping Times

Shipping times may vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

Order Processing:

  • Orders are processed within 1–3 business days.
  • Orders are not shipped on weekends or holidays.

 

Tracking:

 

  • Tracking numbers are emailed once your order ships.
  • Customers are responsible for providing correct shipping addresses.

 

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this tracking number to follow your package through the carrier’s website.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us within 24 hours of placing your order so we can attempt to correct it before shipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit.

Contact us immediately if your package is lost or damaged.

We will work with carriers to resolve the issue.

4. Returns & Exchange Policy

Eligibility:

  • Returns/exchanges must be requested within 14 days of delivery.
  • Items must be unworn, unaltered, undamaged, and in original packaging.
  • Returns must be shipped within 7 days of authorization with a valid tracking number.

Non-Refundable Items:

  • Sale items.
  • Customized or personalized jewelry.
  • Items purchased from third-party vendors.

Process:

  • Contact sales@selystyle.com before returning.
  • Customers pay return shipping costs.
  • Original shipping charges are non-refundable.